The Working Approach
Heuristic Evaluation reviews an interface against Nielsen's heuristics and relevant domain criteria. It starts with a defined set of screens or flows, then considers both a new user's experience and an experienced user's task path.
Each issue should have a location, violated principle, severity, evidence reference, and recommendation. The source encourages independent evaluators and later comparison. This is an expert judgment method; it can identify plausible problems but does not establish their observed frequency among real users.
Expected Deliverables
- A scoped usability-review report
- Issues with their location, relevant heuristic and severity rating
- Prioritized recommendations tied to evidence
From Brief to Review
- 01Define the Review Scope
Choose real tasks and the screens or flows they traverse.
- 02Walk the Experience
Review as both a newcomer and an experienced user, recording concrete breakdowns.
- 03Prioritize Findings
Assign a stated severity, reference the affected location, and propose a targeted correction.